Getting HTTP 404 error message when accessing webmail on any domain

For windows plesk 🙂

If you are receiving HTTP 404 error when accessing webmail.domain.com, try to execute the following to resolve the issue.

+++++++++
“%plesk_bin%\websrvmng.exe” –reconfigure-webmail
“%plesk_bin%\defpackagemng.exe” –fix –type=webmail.horde
+++++++++

This error means that the web site ‘webmail (default)’, responsible for webmail is not configured correctly in IIS. The above specified command need to be launched to fix the problem:

Trying to retrieve the URL: server_hostname:11444

Sometime you may receive the following error message while trying to access the plesk “https://IP:8443”.

********
This webpage is not available.

or

The webpage at https://server_hostname:11444 might be temporarily down.

or

ERROR The requested URL could not be retrieved. While trying to retrieve the URL: server_hostname:11444
*********

This issue mainly happening when you upgrade plesk to 9.X version.

You can try following fix from your end.

*******
1. Login to the server through SSH.
2. Execute the following command to disable SSO.
/usr/local/psa/bin/sso –disable
*******

Most of the case the above fix will resolve the issue. 🙂

BACKEND FILES IN PLESK

Plesk root directory : /usr/local/psa
Version : /usr/local/psa/version
Admin password is stored : /etc/psa/.psa.shadow
Plesk configuration file : /etc/psa/psa.conf
Restart Plesk : /etc/rc.d/init.d/plesk restart

Apache
———-
Main httpd configuration file : /etc/httpd/conf/httpd.conf
Plesk httpd : /etc/httpd/conf.d/zz010_psa_httpd.conf
Include conf files are under : /etc/httpd/conf.d (depends on the location specified in main httpd)
Startup script for plesk apache : /usr/local/psa/admin/bin/httpsdctl start
Apache main log files under : /var/log/httpd

PHP
——-
Php configuration file : /etc/php.ini
Php extension modules are taken from : /etc/php.d

Named
———–

Conf file located : /var/named/run-root/etc/named.conf
DB record : /var/named/run-root/var/domain.com
Log file : /var/log/messages
Service to restart : /etc/init.d/named restart

FTP
——

Conf file : /etc/proftpd.conf
Log file : /var/log/messages

Mysql
———

Databases are located at : /var/lib/mysql

Configuration file : /etc/my.cnf

Mysql log : /var/log/mysqld.log

Mail Server:
————

Location of qmail directory : /var/qmail

Mail directory of a domain : /var/qmail/mailnames/domain.com

Mail log : /var/log/maillog or /usr/local/psa/var/log/maillog

Home directory of a domain:
———————————–
Home directory : /var/www/vhosts/domain.com

Httpd conf file of a domain : /var/www/vhosts/domain.com/conf/httpd.include

document root directory : /var/www/vhosts/domain.com/httpdocs

Document root directory of secure website : /var/www/vhosts/domain.com/httpdsdocs

Subdomains are created under : /var/www/vhosts/domain.com/subdomains

Domain specific logs are under : /var/www/vhosts/domain.com/statistics/ logs